Personalized Wooden Heart Photo Ornament – Custom Best Mom Ever Gift for Mother's Day & Birthdays

Return Policy We want you to be completely satisfied with your purchase. However, because many of our items are personalized and made specifically for you, we generally cannot accept returns or exchanges unless the issue is due to an error on our part (e.g., you received an incorrect or defective item). Eligibility for Returns: You may return most new, unopened items within 30 days of delivery for a full refund. For personalized items, returns are only accepted if the item is incorrect, defective, or if there was an error on our part. If your return is a result of our error, we will cover the return shipping costs. Refund Process: Once your return is received and inspected, we will process your refund within 3 to 5 business days. You should expect to receive your refund within four weeks of giving the package to the return shipper. This time frame includes transit time for us to receive your return (5 to 10 business days), processing time once we receive the item (3 to 5 business days), and the time for your bank to process the refund (5 to 10 business days). Shipping & Production Notice At Presently Yours, we take pride in offering the best quality and unique designs. Most of our products will ship out within 3-5 business days. However, some items are fulfilled by overseas print providers, which may take 2-3 weeks for production and delivery. Tracking information will be provided as soon as it becomes available. We appreciate your patience and support!